SonicWall provides telephone and Web-based support, unlimited software/firmware updates and upgrades, and hardware replacement (RMA) for units with an active support agreement or warranty. In general, all SonicWall products include one (1) year of hardware warranty or the hardware duration provided under local law.
SonicWall's warranty and support agreements provide technical assistance during standard coverage hours, typically 8x5 or 24x7. A SonicWall technical specialist will work with you to remotely diagnose and identify software and hardware not performing to documented specifications. Support also includes general assistance regarding usage, implementation and configuration on a limited basis. SonicWall's warranty and support offerings do not include installation. If you need installation, SonicWall will refer you to a certified value-added reseller or offer you one of our consulting services.
Warranty and support agreements provide for replacement of failing hardware returned to SonicWall's factory. The replacement product may be new, or like-new. In the event of product obsolescence, SonicWall reserves the right to replace failing product with a product of like or better features and functionality.
SonicWall 24x7 Support
Customers with mission-critical network requirements cannot afford downtime. Available in 1, 2 and 3 Year agreements, SonicWall 24x7 Support is an around-the-clock support service that includes:
- Telephone/Web-based Support - for basic configuration assistance 24x7
- Software/Firmware Updates - for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - access to SonicWall's electronic support tools
The SonicWall Dynamic Support service extends the current expiration date by the term purchased i.e. 1, 2 or 3 Years.
If your current support service has already expired, then you should consider either the 2- or 3-Year support option that includes support reinstatement (doesn't get back-dated).