UK Sales: 0330 1340 230

Terms and conditions

Sonictek Limited Terms and Conditions


1.1 "Company" means Sonictek Limited.
1.2 "Customer" means the customer of the Company
1.3 "Contract" means any contract entered into for the supply by sale or otherwise of Goods by the Company to the Customer.


"Goods" means any Goods forming the subject matter of any Contract including any parts or components and any materials incorporated into them, and does include services.


2.1 The company's prices exclude VAT (unless stated), and exclude carriage.
2.2 Special Offers, or any prices other than those displayed on any website owned by the Company, are for a limited period (max. 30 days), and may be changed, at the Company's discretion.
2.3 The Company's price lists may be varied or altered at any time.


3.1 Delivery prices are as follows for items ordered through Sonictek Limited or and delivered to mainland:
3.1.1 £6.95+VAT, generally next working day (orders placed before 4:00pm) - please allow for 2 working days.
3.1.2 Orders over £500+VAT are delivered free of charge
3.1.3 Items marked as emailable are not subject to delivery charges unless as part of an order including hardware (shipped) items totalling under £500+VAT.
3.1.4 Orders that are subject to either CHARITY, GOVERNMENT or EDUCATION discount may take a little longer - as we have to obtain clearance from SonicWALL prior to dispatch.


4.1 Payment must be made in advance by one of the following methods:
4.1.1 Credit or Debit Card: Available online only through and, payment is accepted from most major UK Credit / Debit Cards, no additional charge is made for this type of transaction.
4.1.2 BACS: Customers may create a shopping trolley and then arrange payment by BACS. When paying by this method a purchase order should be emailed to Goods will be dispatched on receipt of funds, or, on request on receipt of remittance advice.
4.1.3 Cheque: Customers may create and print details of their shopping trolley and submit payment by cheque, cheques should be made payable to Sonictek Limited, goods will be dispatched upon receipt of payment.
4.2 Customers may request the creation of credit facilities if payment in advance is not available, terms for credit accounts (when accepted) are strictly 30 days.
4.3 In the case of customers with credit facilities, if payment is not received in full within terms agreed admin charges of £50 per week will be added to total owed.


5.1 Unless otherwise agreed goods shall be delivered and risk shall pass to the Customer on despatch from the Company's premises, or distribution facility.
5.2 Every quotation, tender or acknowledgement of order is based on the information available to the Company at the time it is given.
5.3 The Company will endeavour to comply with any date given by it and to advise of any adjustment, but shall not be liable for any penalty, loss, injury, damage or expense arising from any delay or failure in delivery.


6.1 If at the time of delivery any Goods are missing or lost, or the Goods supplied are incorrect the Company will make good the discrepancy within a reasonable period by the replacement of the Goods at the original point of delivery.
6.2 In the event Goods being supplied faulty, manufacturer warranty covers replacement of items, this must be dealt with by the Customer, in direct communication with the Manufacturer.


7.1 Except to the extent stated in these conditions, or otherwise agreed in a written document signed by a director of the Company, the Company shall have no obligation, duty, or liability in contract, tort (including negligence) or otherwise howsoever under or in connection with the Contract, other than for death or personal injury resulting from its negligence.
7.2 The Company shall be discharged of all liability to which these conditions apply unless proceedings are begun within twelve (12) months after the Customer became aware (or should reasonable have become aware) of the facts giving rise to such liability.
7.3 The Company's liability in connection with the goods shall in no circumstances exceed the price payable for them.


8.1 The Company shall not be liable for any delay or failure to perform the whole or any part of the Contract resulting from any cause whatsoever beyond the Company's control existing at the date of any quotation given by it or arising thereafter including but not limited to fire, explosion, lack or failure of transportation facilities, supply of labour, materials, power or supplies, lockout or labour dispute, illness, epidemic, flood, drought, war, civil commotion or restriction of any authority or governmental agency (including delays in the issue of export or other licenses) and the time for performance shall be extended by the period of any such delay.


9.1 The acceptance of any cancellation of the Contract requested by the Customer shall be at the Company'
s discretion and take effect only when written confirmation of such acceptance has been given by the Company which reserves the right to charge for any costs or expenses which it incurs in connection with any such cancellation.
9.2 Any specifications, drawings, details of weights and dimensions and other technical information contained in the Company's website or quotations are approximate only and are not to form part of the Contract.
9.3 The Company shall have no liability for any advice, opinion or information furnished by the Company, its servants or agents unless given in writing in response to a written request by the Customer referring to the Contract.
9.4 All drawings, designs or other data and all rights therein and all materials, tools, patterns or other items prepared or made available by the Company shall be and remain the Company's property and the Customer shall not copy or reproduce the same in whole or part in any form, or allow others to do so.
9.5 The Company shall have no liability for and damage to or loss of any property of the Customer whilst on the premises or under the control of the Company unless occasioned by willful misconduct on the part of the Company or its employees.
9.6 The Company may sub-contract all or any of its obligations under the Contract.
9.7 If the Customer proposes to export any Goods it shall disclose to the Company in writing the proposed destination at the time of making the enquiry, specification or order. If the Customer fails to disclose this information to the Company, then any contract between the Company and the Customer relating to the Goods for export shall be avoidable at the option of the Company, notwithstanding that any act of thing may have been done by the Company in performance or part-performance of such contract.


10.1 Credit Card payments are processed through PayPal Pro and will appear on any statement as Sonictek Limited or Sonictek Ltd.


11.1 The Contract shall be governed by English Law and the parties consent to the jurisdiction of the English courts in all matters connected with the Contract.
The heading of conditions is for convenience of reference only and shall not affect their interpretation.

Main Office: Sonictek Limited, Gear House, Saltmeadows Road, Gateshead, Tyne & Wear, NE83AH

Registered Office: Sonictek Limited, Cragside House, Heaton, Newcastle upon Tyne, Tyne and Wear, NE61SE

Sonictek Limited is registered in England No. 5781613, VAT registered - GB 889 1361 80.