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Support Services

Dynamic Support

Designed for customers who need continued protection through on-going firmware updates and advanced technical support, SonicWall Dynamic Support is available during normal business hours, or 24x7, depending on your needs. Services include:
Services include:

  • Subscription to firmware updates and upgrades
  • Access to telephone and Web-based support for basic configuration and troubleshooting assistance
  • Advance Exchange hardware replacement in the event of failure
  • Subscription to SonicWall Service Bulletins and access to electronic support tools and discussion groups

Software and Firmware Updates Service

For customers with their own SonicWall-certified IT staff, there's SonicWall Software and Firmware Updates. This simplified offering includes an annual subscription to firmware updates and upgrades, along with advanced exchange hardware replacement in the event of failure.


More information: https://support.sonicwall.com/essentials/support-guide


 

Standard Support (Dynamic Support 8x5) - Quick Link



 

24x7 Support (Dynamic Support 24x7) - Quick Link