Deliveries Deliveries
| Delivery |
| The latest order time for same day despatch is 4pm (although we can often take orders a little later). This is so we have time to process the order, pick, box & label before the courier arrives at around 5pm. |
| Our standard delivery charge is FREE for non-guaranteed next working day delivery to most of mainland UK. DPD make most of our deliveries between 8am and 5.30pm but we cannot specify a specific delivery time. Over 95% of these deliveries do arrive on the next working day but we do not guarantee this due to dependency on courier companies, local operating difficulties, traffic and weather etc. Please allow for 2 working days but contact us if you experience a delay. |
| Our Pre-12 next day delivery charge is £0 + vat for delivery on the next working day before 12pm. DPD make deliveries between 8am and 12pm. We cannot specify an exact delivery time and this service does not deliver on Saturdays. |
| Our Pre-10 next day delivery charge is £20 + vat for delivery on the next working day before 10am. DPD make deliveries between 8am and 10am. We cannot specify an exact delivery time and this service does not deliver on Saturdays. |
| Where we deliver |
| We mainly deliver to mainland UK and Northern Ireland, although we can deliver anywhere outside of this. Please contact us for shipping costs and details. |
| Who will deliver my goods and when will they arrive |
| We use a mixture of DPD, FedEx and UPS. Our couriers work Monday to Friday between 8am and 5.30 and we cannot specify a delivery time. |
| When will my order be dispatched |
| Orders that are placed before 3pm on a working week day that pass our security checks and are in stock are usually dispatched the same day. Although we can't guarantee, orders up until 4.30pm oftern go out the same day. |
| When will my goods arrive |
|
Standard deliveries should arrive next working day but please allow 2 working days. We cannot specify a delivery time. If you have not received your goods within 2 working days please contact us we will track the delivery for you. We are unable to absolutely guarantee delivery times due to dependency on courier companies, local operating difficulties and weather etc. If a delivery does not arrive we can arrange for a refund or a replacement order. This is at our discrection and is dependant on any Proof of Delivery details. |
| What if I'm not at home to accept the delivery? |
| The courier will attempt 2 deliveries on consecutive working days .We cannot authorise any further delivery attempts. If you are not available to accept the delivery you may collect it from the local courier depot for upto 5 days, following which it will be returned to us. If goods are not collected the delivery charge will not be refunded. |
| Other queries |
| For all other queries please email us or call on 0333 240 5667 or 0845 873 7770. Our lines are open Monday to Friday 9am - 5pm. |
