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• SonicWall Specialist
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• Established 2006

NSA 4500

SonicWall Standard Support

Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWall Standard Support is available in 1, 2 and 3 Year agreements that include:

  • Telephone/Web-based Support - for basic configuration assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)*
  • Software/Firmware Updates- for all software and firmware updates and upgrades
  • Hardware Replacement - Advance Exchange for replacement of defective hardware
  • Support Tools - access to SonicWall's electronic support tools

*8:00 am - 5:00 pm local time is defined as follows:

  • In North America: 8:00 am - 5:00 pm Mountain Standard Time (MST)
  • In Latin America: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed
  • In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1
  • In Asia Pacific: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed
  • In Japan: 5:00 pm - 2:00 am UTC/GMT

***

The SonicWall Standard Support service extends the current expiration date by the term purchased i.e. 1, 2 or 3 Years.

If your current support service has already expired, then consider the SonicWall Support Services Reinstatement first.

Call 0333 240 5667 / 0845 873 7770 for details about products in this section