Dell SonicWALL Dynamic Support 8x5 for NSA 4500 (1 Year)
Dell SonicWALL provides telephone and Web-based support, unlimited software/firmware updates and upgrades, and hardware replacement (RMA) for units with an active support agreement or warranty. In general, all Dell SonicWALL products include one (1) year of hardware warranty or the hardware duration provided under local law.
Dell SonicWALL's warranty and support agreements provide technical assistance during standard coverage hours, typically 8x5 or 24x7. A Dell SonicWALL technical specialist will work with you to remotely diagnose and identify software and hardware not performing to documented specifications. Support also includes general assistance regarding usage, implementation and configuration on a limited basis. Dell SonicWALL's warranty and support offerings do not include installation. If you need installation, Dell SonicWALL will refer you to a certified value-added reseller or offer you one of our consulting services.
Warranty and support agreements provide for replacement of failing hardware returned to Dell SonicWALL's factory. The replacement product may be new, or like-new. In the event of product obsolescence, Dell SonicWALL reserves the right to replace failing product with a product of like or better features and functionality.
Dell SonicWALL Dynamic Support 8x5
Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, Dell SonicWALL Dynamic Support 8x5 is available in 1, 2 and 3 Year agreements that include:
- Telephone/Web-based Support - for basic configuration assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)*
- Software/Firmware Updates- for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - access to Dell SonicWALL's electronic support tools
*8:00 am - 5:00 pm local time is defined as follows:
- In North America: 8:00 am - 5:00 pm Mountain Standard Time (MST)
- In Latin America: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed
- In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1
- In Asia Pacific: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed
- In Japan: 5:00 pm - 2:00 am UTC/GMT
*** | The Dell SonicWALL Dynamic Support service extends the current expiration date by the term purchased i.e. 1, 2 or 3 Years. If your current support service has already expired, then you should consider either the 2- or 3-Year support option that includes support reinstatement (doesn't get back-dated). |
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