Dell SonicWALL Dynamic Support 8x5 for NSA 250M Series (1 Year)
Designed for customers who need continued protection through on-going firmware updates and advanced technical support, Dell SonicWALL Dynamic Support is available during normal business hours.
Dell SonicWALL Dynamic Support 8x5
Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, Dell SonicWALL Dynamic Support 8x5 is available in 1, 2 and 3 Year agreements that include:
- Telephone/Email/Web-based Support - for technical assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)*
- Software/Firmware Updates- for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to Dell SonicWALL's electronic support tools
*8:00 am - 5:00 pm local time is defined as follows:
- In North America: 8:00 am - 5:00 pm Mountain Standard Time (MST)
- In Latin America: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed
- In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1
- In Asia Pacific: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed
- In Japan: 5:00 pm - 2:00 am UTC/GMT
| *** | The Dell SonicWALL Dynamic Support service extends the current expiration date by the term purchased i.e. 1, 2 or 3 Years. If your current support service has already expired, then consider the 2 or 3 Year option that includes Support Reinstatement. |
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